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14 Day Return Policy

  A customer may return their ebike within 14 days of receipt, on the following terms and conditions:

  1. The customer is responsible for the return shipping costs for a bike that is not damaged or defective.

  2. The bike must be returned with its box and all original packaging. If the packing has been lost or discarded, it is the customer's responsibility to purchase bike appropriate packaging. Fabulous E-Bikes reserves the right to refuse the package if the bike not returned in its original packaging or properly protected.

  3. Returned bikes must be free from wear, tear, dust and dirt in "like new" condition. Fabulous E-Bikes reserves the right to assess fees for bikes that are returned dirty or in poor condition The bike's odometer reading must show under 20 mi/ 30 km.

  4. Every ebike returned will be carefully inspected for damage or change of parts before issuing a refund.  If ebike has been tampered with fraudulently we will return it at your own expense.

  5. The bike must not have been customized unless explicitly approved by Fabulous E-Bikes.

  6. There is a 15% restocking fee as we will now sell your ebike as previously used.  If we find bike to be repackaged properly and bike is in like brand new condition, we have the right to reduce restocking fees upon our discretion. 

  7. The customer is responsible for the shipping cost of the returned ebike.

  8. If ebike passes all inspections and you wish to replace it with another ebike we will wave the restocking fee and only charge you shipping charges for new ebike.  We value your loyalty.

  9. A return authorization is required. Please contact customer support for assistance by email at

  10. While every effort is made to ensure quick processing of warranty claims Fabulous E-Bikes requires up to 30 days to process warranty claim.

  11. Returns over 14 days are at the sole discretion of Fabulous E-Bikes.



Rest assured you have our guarantee that we stand by our return policy. We want you to be 100% satisfied.  

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